As the manufacturing industry contends with an aging workforce and difficulty attracting new skilled labor, knowledge gaps are becoming more apparent — and more costly. In response, Epicor is helping manufacturers future-proof their teams with modern ERP tools that retain, share, and operationalize knowledge through AI.
At the core is Epicor Kinetic, the company’s flagship ERP platform, supported by Prism AI — a generative AI assistant trained on real customer data. Together, they offer a way to bridge the gap between seasoned experts and newer workers.
Here’s how:
- Knowledge at Your Fingertips: Instead of digging through files or asking around, workers can instantly access standard operating procedures, safety documents, machine instructions, and training materials — all structured in one system.
- AI That Remembers What Your Experts Know: Prism AI uses machine learning to capture and categorize best practices across your operations. This means that when your most experienced workers move on, their insights don’t.
- Skills Monitoring in Real Time: Managers can track skills across teams and spot training gaps, then tailor learning journeys within the system. This turns workforce development into a proactive, measurable effort.
By embedding AI within the daily flow of manufacturing work, Epicor’s tools help shops boost efficiency, reduce downtime, and improve decision-making — all while making the workforce more self-sufficient.