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How ERP and AI Are Closing the Skills Gap in Manufacturing

As the manufacturing industry contends with an aging workforce and difficulty attracting new skilled labor, knowledge gaps are becoming more apparent — and more costly. In response, Epicor is helping manufacturers future-proof their teams with modern ERP tools that retain, share, and operationalize knowledge through AI.

At the core is Epicor Kinetic, the company’s flagship ERP platform, supported by Prism AI — a generative AI assistant trained on real customer data. Together, they offer a way to bridge the gap between seasoned experts and newer workers.

Here’s how:

  • Knowledge at Your Fingertips: Instead of digging through files or asking around, workers can instantly access standard operating procedures, safety documents, machine instructions, and training materials — all structured in one system.
  • AI That Remembers What Your Experts Know: Prism AI uses machine learning to capture and categorize best practices across your operations. This means that when your most experienced workers move on, their insights don’t.
  • Skills Monitoring in Real Time: Managers can track skills across teams and spot training gaps, then tailor learning journeys within the system. This turns workforce development into a proactive, measurable effort.

By embedding AI within the daily flow of manufacturing work, Epicor’s tools help shops boost efficiency, reduce downtime, and improve decision-making — all while making the workforce more self-sufficient.

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